At Batra Heart & Multispeciality Hospital, our top priority is the well-being and safety of our patients. We are committed to providing high-quality care, ensuring a comfortable experience, and fostering a culture of trust and respect. As part of our dedication to patient-centred care, we encourage all patients to be informed of their rights and responsibilities during their healthcare journey.

PATIENT’S RIGHTS

  1. Patients has right to know about the treatment plan & diagnosis.
  2. Patient & the family has a right to access to his/her clinical records.
  3. Patient & the family has a right to know about the excepted cost of treatment.
  4. Patient & the family has a right to sign on the informed consent before transfusion of blood & blood products, anaesthesia, surgery and any other invasive/high risk procedures/treatment. Without proper consent no procedure will take place.
  5. Patient & the family has a right ot know about risks, alternatives, benefits, excepted results & possible complications of proposed care plan.
  6. Patient & the family has a right to know about the results of diagnostics tests and diagnosis.
  7. Patient & the family has a right to know about any change in the patient’s condition.
  8. Patient & the family has a right to know about plan of care, progress of the treatment and other information on the healthcare needs.
  9. Patient & the family has a right to maintain any special preference and spiritual and cultural needs.
  10. Patient & the family has a right to maintain personal dignity and privacy during examination, procedure and treatment.
  11. Patient & the family has a right to ask for protection from physical abuse or neglect.
  12. Patient & the family has a right to confidentiality. All the data and informed related to an individual’s state of health, and concerning the medical/surgical treatments, to which he or she is subjected, must be stored and used in such a manner that the anonymity of the patient or informant.
  13. Patient & the family has a right to refuse treatment.
  14. Patient & the family has a right to seek for second opinion.
  15. Patient & the family has a right to know about the safe and effective use of medication and the potential side effect of the medication.
  16. Patient has the right to be involved in their discharge plan. Prior to their discharge from the hospital, they can expect to receive information about follow-up care that may be needed after she/he is discharged.
  17. Patient has the right to information on the following: Patient conduct and responsibilities, service available at the hospital; provisions for after-hour and emergency care; fees for services; payment policies; advance directives required credentialing; and accurate information regarding the competence and capabilities of the organisation.
  18. Patient has the right to inspect and request a copy of his/her medical information
  19. Patient & the family has a right to know about the organ donation.
  20. Patient & the family has a right to know about their specific disease process, complications and prevention strategies.
  21. Patient & the family has a right to know about how to prevent healthcare associated infections.
  22. Patient & the family has a right to speak a language they can understand.
  23. Patient & the family has a right to make suggestions/complaints and to seek redressal.
  24. To lodge a complaint please contact On Duty staff
  25. Patient & the family has a right to know about food-drug interactions.
  26. Patient and the family right to determine what information regarding their care would e provided to self and family.

PATIENT’S RESPONSIBILITIES

  1. To follow the advice of your doctor.
  2. To accept responsibility if you refuse treatment or do not follow your healthcare team’s/physician’s advice
  3. To report perceived risks and unexpected changes in your condition to your healthcare team.
  4. To fulfil all financial obligations as per the hospital policy.
  5. To provide accurate and complete personal information including  full name, contact details, date of birth, insurance details, employer information whenever necessary.
  6. To provide accurate and complete information concerning present complaints, past medical history, hospitalisation medications and other matter related to your health
  7. Your healthcare team should be informed about any known allergies or reactions you have had in the past.
  8. To follow the visiting hours policy of the hospital.
  9. To recognize the property of other patients, families and staff.
  10. To respect the property of other patients and of the hospital.
  11. To observe hospital rules and regulations affecting patient care and not conduct any activity (Like smoking, consumption of alcohol etc.) that will disturb the smooth working of the hospital.